NEW MEMBER info & FAQ
Before your first class
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Download the Keiser M Series mobile application for your phone using the links below. This app will ask for some personal metrics in order to create coloured power zones that are unique to you. We refer to these zones during the class in order to achieve the most authentic indoor cycling workout possible. Take away the guesswork with our power classes.
WHAT TO BRING:
Comfortable indoor cycling apparel
A water bottle
SPD cycling shoes (rentals available) or runners
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Your coach will guide you using RPM (rotations per minute) & RPE (rate of perceived effort) cues. Therefore, no mobile app is required in order to participate.
WHAT TO BRING:
Comfortable indoor cycling apparel
A water bottle
SPD cycling shoes (rentals available) or runners
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For this class, please wear runners, as there won’t be enough time to change into cycling shoes between studios. We recommend comfortable workout attire that allows you to move easily through both the cycling and strength portions of class.
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Enduro rides build from 75 minutes upward, so come prepared for the long haul. We recommend cycling attire—especially padded shorts—for comfort, and SPD-compatible cycling shoes for performance. Bring two water bottles (with electrolytes if possible) and a small snack to fuel you through the ride.
FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
What do I need for my first class?
Please bring a water bottle, and wear runners or cycling shoes with SPD cleats. Dress in comfortable cycling or workout attire, and plan to arrive at least 15 minutes early so you have time to get set up.
Do I need to be a cyclist to participate in these classes?
Absolutely not! Our classes are designed for EVERYONE. As a team, the majority of us come from a cycling background which is why you’ll see a lot of influences around here. We take our knowledge from the sport and make productive workouts that we know will show you the results you’re after.
What cycling shoes do you use?
Our bikes are equipped with SPD pedals which you can clip into using your own shoes or a pair of rentals. SPD cleats are the small ones you might’ve seen used in mountain biking. Click here for a picture! If you would like to use a pair of rentals please note that they are distributed on a first-come-first-serve basis.
What facilities and amenities do you provide?
It is highly recommended that you pack a change of clothes or come to the studio casually dressed. We have change rooms equipped with showers that allow you to refresh instantly. This is important because walking outside in sweaty clothes (especially in winter) can be quite unpleasant!
Is there a late cancellation policy?
All classes have a 12-hour cancellation policy attached to them. If you need to remove yourself from a class we ask that you do it before this window kicks in. Any cancellations made inside this time will incur a late charge penalty and the loss of any drop-in credits.
Monthly Unlimited Membership holders gain access to a later late cancellation window of 8-hours.
I used a drop-in class before realizing there was a New Member Deal.
Have no fear! If you’ve visited us on 1 or 2 drop-in passes, simply email us and we will gladly honour this deal for you.Monthly Unlimited Membership holders gain access to a later late cancellation window of 8-hours.
Can you explain the waitlist to me?
If you happen to find yourself on a waitlist for a specific class we recommend you sit tight. More often than not spots will open up and you will be automatically added based on your waitlist position. If you are high up in the queue then consider showing up for the class as you may be able to grab a bike from a late cancellation.
We release bikes at the start of class. This means that everyone must be riding otherwise they risk losing their bike to someone on the waitlist.
Can I reserve my favourite bike every class?
Definitely! Booking ahead means your favourite bike is waiting just for you. Monthly members score a 30-day head start—so join the crew, grab your spot, and ride where you feel best every class. Class Packs (non membership credits) have a 14 day booking window.
